Logistics is the choice of the future
Bitrix24 in a transport company helps systematize tasks and efficiently manage logistics processes.
In early 2024, LDGo Group of Companies completed a large-scale project to implement the Bitrix24 CRM system. This solution optimized key business processes and improved customer service efficiency. Key changes: 1. Document flow automation – Reduced request processing time by 40% and created a unified information storage for shipments. 2. Task management – Streamlined tracking to coordinate drivers and logistics staff. Real-time monitoring of shipment deadlines became more convenient and accessible outside working hours. 3. Analytics and reporting – Integration with 1C automated financial reporting. Improved transparency in shipment performance analytics. 4. Customer service – All shipment details, even verbal ones, are recorded in the system, ensuring no item is overlooked. Within a year, three companies within LDGo Group combined their digital efforts and achieved results: - Increased order processing speed by 34% - Reduced document errors to 3% - Significantly increased positive customer feedback. While the Bitrix24 implementation was challenging, it proved timely and is now part of LDGo’s digital transformation strategy to build a transparent, customer-centric logistics ecosystem.